🔑 Login kaise karu? Username/Password kya hai?
Aapka username aur password dono aapka mobile number hi hai (10 digit).
Example: agar mobile 9876543210 hai to:
• Username: 9876543210
• Password: 9876543210
Yeh policy hai taaki kabhi yaad rakhne ki tension na ho. Pehli baar register hone ke baad change nahi hota.
📝 Register kaise karu naya account?
1. dukaanwale.in kholo
2. "Naya Account" tab click karo
3. Naam + Mobile + Email + Shop Name daalo
4. Submit karo — bas, account ban gaya!
Pehli baar register hone par Welcome Email aati hai sare features ke saath. Login mobile number se hota hai.
🏪 Pehla shop kaise setup karu?
Register hone ke baad Dashboard aata hai. Wahaan se:
1. "Inventory" me jaake apne items add karo (manually ya AI Bill Scanner se)
2. Settings (⚙️) me Shop ka address, partner emails set karo
3. First bill banao — "Billing" page se
4. Day End me ja ke roz ka hisaab close karo
Help chahiye to WhatsApp karein — Abhay personally guide karega.
🎁 Free trial kitne din ka hai?
Abhi DukaanWale me direct pricing hai — sirf ₹10/month ya ₹100/year per shop. 1-2 dino ke liye demo dekh sakte ho. Convince hone ke baad payment karein. Cashfree se safe payment.
Yearly plan me 2 months muft milte hain — saving!
🧾 Bill kaise banau?
Billing page → item search me brand name type karein → quantity (bottle/half/qtr) daalo → "Add to Bill" → discount/customer add karo (optional) → Payment mode (Cash/UPI/Udhaar) → Submit.
Print thermal printer pe bhi hota — "Print" button se.
✏️ Galat bill ban gaya — edit/delete?
Edit: bill open karo → "Edit" button → changes save. Approval ON hai to manager ko notify hoga.
Delete: Sirf Owner bill delete kar sakta. Confirm karke delete hota — stock automatically revert ho jata.
Audit log me record rahega — kab kaun delete kiya.
💸 Bada bill ka alert kaise on karu?
Dashboard → ⚙️ Settings → 📧 Emails tab → "Bada Bill Alert" ON karein → threshold set karein (default ₹10,000).
Iss amount se zyada ka bill banta hi WhatsApp + Email pe alert aa jata. Staff galti ya fraud detect karne ke liye useful.
📝 Udhaar kaise track karu?
Bill banate samay Payment: Udhaar select karein + Customer name/mobile daalein.
Sara udhaar dekhne ke liye: Ledger page → Party-wise pending list dikhega. WhatsApp pe reminder bhej sakte ho directly app se.
📸 AI Bill Scanner kaise use karu?
Inventory → "Purchase Bill" → "📸 Bill Scan" tab → wholesaler invoice ka photo ya PDF upload karo → 30 sec me Gemini AI saara data extract karta.
Verify modal me check karein → galat ho to correct karo (pack-size yaad rakhega next time) → "Submit" — sab items inventory me update.
🛒 Smart Order Sheet kya hai?
Inventory page top right — "📦 Smart Order" purple button. Click karne pe:
1. Last 5 din ki sale dekh ke
2. Jo items khatam ho rahe
3. Auto order list bana ke deta
4. Wholesaler ko Email / WhatsApp / Excel me bhej sakte
Category wise grouped (Whisky, Beer, Wine) + Cases + Amount + Grand Total — sab automatic.
🏷️ Pack size galat aa raha hai bill scanner me
Verify modal me manually correct kar do (e.g. Bro Code 250ML = 36/case).
Ek baar correct kar dene par system "pack memory" me save kar deta — agli baar usi brand+size ke liye auto-fill. Saved per shop in Firestore.
⚠️ Low stock alert kaise on karu?
Dashboard → ⚙️ Settings → 📧 Emails tab → "Low Stock Alert" ON.
Day End ke saath check hota — jo items 5 pcs se kam hote unka email + WhatsApp alert. Urgency level: 🔴 stock out · 🟠 critical (≤2) · 🟡 low.
📊 Day End submit karne ke baad kya hota hai?
Submit hote hi:
1. Sale + profit + cash + UPI + udhari sab lock
2. 6-sheet Excel ban ke email me jata (owner + partner)
3. Tomorrow ke liye fresh stock counters reset
4. Tally export ke liye data ready
Approval ON hai to staff ka submit pending hota — owner approve karega.
📋 FL2 Excise Report kaise nikalu?
Excise Report page → month select → "Generate FL2" button → standard format ban ke aata: Opening + Purchase + Sale + Closing per brand.
Print kar ke excise inspector ko de sakte. Country liquor + composite shop dono ke liye.
📈 Tally me data kaise export karu?
Reports → "Tally Export" → date range → "Download Tally XML".
Tally Prime me: Gateway → Import → Vouchers → ye XML file select. Sab purchase, sale, expense entries import ho jayenge. CA bahut khush hoga!
📧 Weekly aur Monthly reports kab aate?
Settings me ON karne par:
• Weekly Summary: Har Sunday raat — pure hafte ka summary
• Subah ka Dabba: Roz subah 8 AM — kal recap + aaj plan
• Monthly Closing: Mahine ki 1st pe — pichhle mahine ki full report + Excel
(Note: Ye scheduled emails next update me activate ho rahe — abhi manual trigger karke test kar sakte from Admin.)
👥 Naya staff/manager kaise add karu?
Dashboard → "Sub Users" → "Add User" → Naam + Mobile + Role choose karo:
• Manager: Owner level (full profit dekh sakta, approve kar sakta, delete kar sakta)
• Salesman: Sirf billing + stock entry, profit nahi dikhe, delete nahi
• View-Only: Sab dikhe, kuch bhi change nahi kar sakta (partner ke liye)
Staff ka username/password bhi mobile number — same policy.
✅ Approval workflow kya hai?
ON karne par (Settings → Approval tab):
Staff Day End / Purchase Bill submit kare → "Pending" status → Owner/Manager Approvals page me dekhe → review → Approve ya Reject.
Reject karne par staff ko notification jata "fix and re-submit". Anti-fraud protection.
💎 SP Change Threshold kya hota hai?
Day End me agar staff item ka sale price change kare jo 1% se zyada ho (default), to woh row red flag ho jata aur approval mandatory.
Example: ₹180 item ki SP ₹178 - ₹182 range allowed without flag. Iske bahar set kiya to owner approve karna padega. Chori se bachne ka system.
💰 Pricing kya hai? Hidden charges?
Simple pricing — koi hidden charges nahi:
• Monthly: ₹10/month per shop
• Yearly: ₹100/year per shop (= ₹8.33/month, 2 months muft)
Multiple shops? Discount available — WhatsApp pe baat karein. Payment Cashfree (UPI/Card/NetBanking) — sab secure.
🔄 Subscription expire ho gayi — kya hoga?
Expire hone par 7 din ka grace period milta — kuch limited functions chalenge. Uske baad app block ho jati but data safe rahta hai.
Renew karte hi sab kuch wapas chalu. Data kabhi delete nahi hota expiry pe.
💸 Refund policy kya hai?
7 din ka full refund — pehli payment ke baad agar koi reason se DukaanWale aapke liye fit nahi hai to email/WhatsApp karein, full refund 5-7 working days me.
Iske baad pro-rated refund nahi — but data export kar sakte (Excel + Tally XML), kabhi bhi.
❌ Account close kaise karu?
WhatsApp ya email karein — Abhay personally close karenge. Pehle:
1. Reports → "Export All Data" → backup le lo
2. Pending invoices / udhaar settle karo
3. Confirm karo — close request
30 din me data delete hota — agar wapas join karna ho to recovery possible iss period me.
🐢 App slow chal raha hai
Try karein:
1. Browser cache clear — Ctrl+Shift+R (Windows) ya Cmd+Shift+R (Mac)
2. Mobile app me - app close karke wapas kholo
3. Internet speed check — 4G ya WiFi proper hai?
4. Browser update karo (Chrome/Edge latest)
Still slow? WhatsApp pe screenshot bhejein — debug karenge.
📱 Mobile app download kahaan se?
Play Store me search karein "DukaanWale" — install karein. Free download.
Note: Currently closed testing me hai. Tester ban-ne ke liye WhatsApp karein — opt-in URL bhej denge. Public launch jaldi.
💾 Mera data safe hai?
Haan — Google Firebase pe stored, world-class encryption + daily backups. Aapka data:
• Only you access kar sakte ho (login required)
• Roz Cloud me backup
• Anytime Excel + Tally XML me export
Account delete hone ke 30 din baad permanently erased.
❌ "Network error" aa raha hai
Sabse common reasons:
1. Internet drop ho gaya — reconnect
2. Firewall / antivirus block kar raha — disable temporarily
3. Browser old version
4. Specific page me bug — page reload
Persist kare to screenshot WhatsApp — Abhay debug karega.